Where is my order?
Once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you. You can also log into your account at any time and select “My Orders” to review your order status.
What does the “Ships on” date mean?
This date refers to when the product will ship from our facilities. Note, it does not refer to when the product will be delivered.

Note: based on the volume and capacity, some orders may be processed earlier than the date shown on our website.
How long will it take for my order to ship?
Usually, an item will be ship out within 1-4 days (except customized products)
How is my order shipped?
We use China Post or DHL for international orders, shipping time 3-20 days.
How much is shipping?
STEMTOYSBEST offers Standard Shipping and Premium Shipping.
Standard Shipping: free, 7-20 days
Premium Shipping: $20, 3-7 days
Will I be charged duties and taxes?
United States and Canada: duties are included in the shipping fee. Taxes are applied at check-out according to the state/province of the shipping address.

United Kingdom: duties and taxes are calculated and paid at checkout for UK customers and there are no additional charges upon delivery.

Other international shipments: there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Sewingo does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
What happens if I refuse my shipment?
Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to Sewingo. Keep in mind that this amount is dependent on your country. If you want to make any adjustments to your address, please be sure to reach out to us at stemtoysbest@gmail.com before your order is dispatched.
Can I edit my order?
We can edit your order as long as it has not yet been processed or packaged. Keep in mind that orders may be processed earlier than expected on our website so we recommend that you let us know about any changes as soon as possible. We’re not able to add items to an existing order. If you’d like to add more items, place a new order and provide us with both order numbers; our team will merge them before shipping and reimburse any shipping fees, if eligible.
Can I edit my shipping address?
If your order has not yet shipped, email us at stemtoysbest@gmail.com with the new address and order number and we can adjust it for you. If the order has already been processed and shipped, we’re not able to adjust the address for you but you can follow the instructions below for the appropriate courier!